Warranty Information
We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. If you purchased online, by phone at 1-800-697-3259, or your retail store is permanently closed you may file a warranty claim directly online. If you purchased in-store, please reach out to your retailer for assistance.
File A Warranty Claim
What You'll Need To File A Claim
- Proof of purchase (purchase receipt or bank statement showing purchase)
- Product law tag
- Photos of product
- Product shown in full view without bedding
- Close-up view of potentially defective area
- Purchase receipt
- Law tag
- Base/foundation (if filing mattress claim)
Register Your Product
What You'll Need For Registration
- Contact information
- Product information
- Purchase date
- Collection/model & size
- Serial number (note: this is located on the law tag attached to your product)
- Optional, but recommended photos
- Law tag
- Purchase receipt
Warranty Terms & Conditions:
Mattresses and Flat Foundations: 10-Year Limited Warranty
EASE® Adjustable Power Base: 25-Year Limited Warranty
Accessories: Warranty
DreamLife™ Collection: Warranties
Previous Terms & Conditions:
Mattresses and Flat Foundations: Before June 2003
Mattresses and Flat Foundations: Between 2003 – 2007
Mattresses and Flat Foundations: Flameguard protection
Mattresses and Flat Foundations: Between 2008 – 2013
Mattresses and Flat Foundations: Between 2014 - 2020
